Smashburger - Columbia

The burgers, the tasty pommes and the chicken tsartes were very good. The most impressive thing I saw here was customer service. I want to see Zoe. She took orders and delivered food. Then to round it off and over all expectations I had from great customer service, Zoe double to the front door because she saw an older couple on the way to this Smash Burger location. She came to the door, kept her open for her and greeted her with a big smile and "willing to come to Smash Burger. Then she cried back to take her order.

I?m always so impressed with the consistency of the quality of food at this location. The manager is so friendly and I go here so much they already know me and what I?m going to order when I walk in. Is just a great experience overall. I always walk out saying to myself BEST BURGERS IN TOWN. Never disappointed

We haven 't been to a Smashburger in 8 years. We went all the time when we lived in Arizona and I guess we were smashed out but WOW! Have we been missing out. My husband and I both agreed that it was the best fast food burger we 've had in forever. The fries were great and fresh too! We even swung back through for a shake to split. We also really appreciate how patient Scierra was with us as we were looking through the drive-thru menu because it took us forever! We will definitely be coming back next time we 're up in COLA.

Came to this location for late lunch with 5 adults and 5 hungry children. I ordered the double BBQ Bacon burger which is listed at $10.99. Everyone else ordered burgers and most of the kids ordered chicken tenders. The chicken tenders came out almost immediately, but the burgers were brought out at different times. I got my burger about 10 minutes after I ordered, the other people in my party received their orders in about 8 minute intervals, with the final burgers being brought out after the kids had finished their tenders. Anyway, when I bit into my burger, I didn't taste either BBQ sauce or bacon. I lifted the bun to find 3 small poorly cooked bits of bacon and a couple spots of bbq sauce. I brought the burger back up to the lady at the counter and politely told her that my bbq bacon burger was missing both the bbq and bacon.. she stated that she personally made the burger, and that was the standard amount of condiments on the burger, but that she would remake it. I told her that if that was the standard that I would just ask for a refund. She identified herself as the manager Sherell, and in her defense, offered to remake the burger. She was not rude or unpleasant however indifferent at the obvious poor quality of product. She took a few more orders before she was able to provide a refund. No apologies. The service wasn?t great, the food was subpar at best and took a long time to get and for the quality of the product it was overpriced. The restaurant was not very clean, and the trash cans were full. Will not return.

Very disappointed. My daughter?s burger was medium rare in some spots and well-done in others. For someone who prefers well-done this isn?t very appetizing. Having to wait 30 minutes for a burger that is medium rare doesn?t make things better either.