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5 Stars Marriott Cancun An All-Inclusive Resort This is our third time staying at this Marriott property previously known as the Marriott Casa Magna but...

5 Stars Marriott Cancun An All-Inclusive Resort This is our third time staying at this Marriott property previously known as the Marriott Casa Magna but now known as the Marriott Cancun An All-Inclusive Resort. We spent our 25th Wedding Anniversary here in March of 2014, and I decided to bring my wife back to try to duplicate a truly memorable experience for our 35th Anniversary. In 2014 I wrote: Second GREAT Experience! Mar 2014 Couples I recently spent my 25th Wedding Anniversary at the Marriott Casa Magna and had a wonderful experience. This was the second time I have stayed at this venue-my family also vacationed there in January 2013. This is a real gem, with outstanding service from the staff, great restaurants on site and near by (I highly recommend the Argentinean Steak House and Tiki establishments on-site, and the Crab House and Fred 's Seafood across the street). Right on the Gulf, with tons of water activities available. Here 's a tip: If you go as a couple, do the his her 's massage! Well there are a few updates: 1. This is now an All Inclusive Resort so you will save a ton of money here as compared to the JW Marriott next door, even though their room rates are slightly lower. The only draw back: more kids!!!! Stay away during Spring Break! 2. They have COMPLETELY renovated the hotel/resort! The rooms are much nicer than our last stay a decade ago. We stayed in an Ocean View, All-Inclusive, Guest room with a King bed and Sofa bed with a Balcony that offered a spectacular view. 3. The Hotel Staff, especially our Concierge Filipe but really ALL of the staff, were truly OUTSTANDING! Unfortunately Room Service leaves MUCH to be desired, e.g., a muffin is NOT the same thing as an English muffin, and a Club Sandwich is NOT the same thing as a bacon, lettuce and tomato sandwich! 4. The restaurant changes are real upgrades, and the food is delicious. The Chef poolside (see photo attached) prepared an off menu dish for our special occasion--coconut shrimp with a honey glazed dipping sauce utilized in one of the shrimp ceviche offerings- exquisite preparation and presentation! The only other observation and recommendation that I would make is that this properly MUST set boundaries and establish rules that are uniformly and consistently enforced regarding children in the hot tub! Hot tubs should not be utilized by small children generally, and certainly no one should ever dive off the edge of the hot tub into the pool! That is a formula for a serious injury. Many guest were complaining about not being able to utilize the hot tub because it was basically being utilized as the kiddie pool. I hope this is cleaned up and corrected before our next visit. Might I suggest after my discussion this morning in the hot tub at 8:30am with four other complaining ADULTS the following policy: NO CHILDREN UNDER THE AGE OF 15 IN THE HOT TUBE AND NO DIVING OFF OF HOT TUB ALLOWED or even better, HOT TUBE FOR ADULT USE ONLY! This is a REMARKABLE Marriott property with a tremendous staff, and we will be returning soon, this time with our adult children in tow.

A friend got married at a Marriott a few years ago and the resort was gorgeous, so when I was planning my birthday trip, Marriott was on the top of my list. The Cancun location was equally stunning. Breathtaking views, private beach access, delicious restaurants. I couldn't have asked for more! Being connected to the JW Marriott through a covered walkway was great as my birthday dinner was over there, and it was raining really hard. I upgraded my room to the Premium Ocean View, which overlooked the grounds in addition to the ocean. Housekeeping came multiple times a day, and replenished water bottles in the room. There was complimentary candy, and nuts available the first day. Even though my room faced the pool and hot tub, I didn't hear too much when the balcony door was closed. There were three of us, each in a fifteenth room type, and we agreed that this hotel was worth every penny.

Extremely disappointed with our stay. We get an email from the staff saying that there are several things that are closed: fitness center, spa, water park,...

In Cancun eating like no mañana One of the best Hotels in Cancun. The food and drinks were surprisingly great that I had more the next day next to the...