On The Border Mexican Grill Cantina Conway

Eating is good, but the temperature in the restaurant is very cold. the last time I was here, it was the same. I'm ready for a bed until they get a pleasant temperature in the restaurant.

My wife kept thinking someone who had just smoked was around us as we ate but she eventually discovered what she was smelling. Her refried beans SMELLED AND TASTED LIKE AN ASH TRAY. I am so not exaggerating or being dramatic. I used to be a smoker so I am very familiar with that very distinctive smell of an ash tray. We talked to the manager and she said they must have over cooked it, we have a new cook . I am no refried bean expert but really? Let's assume that's a real thing for a moment. If that's a possibility EVER then there should be a policy to test every batch. That's just disgusting. I truly am leading on the idea that someone literally poured a ash tray in the mix. Yes it really was that strong of a smell and taste. The manager didn't do any more than explain it My wife was a big on the border fan but she said no more. Listen OTB staff. If she said no more OTB , how many more will say that. Just sharing our story. You choose where you eat.

Super slow service. I ordered takeout, was told it would be ready in 15 minutes. Arrived about 20 minutes later and waited for 8 minutes to even be acknowledged, I was then told by the bartender that she would send someone over. The hostess ignored her, eventually 2 minutes later someone came from the kitchen. She didn't apologize, took my payment, and then had the nerve to tell me it would be a few more minutes. 5 minutes later I received my takeout food, so basically I might have well just ordered when I arrived for all the time it saved. Also, the place was a mess! Will take my business where it is appreciated in the future, I prefer Chuy's anyways! Don't waste your money. Also, I ordered the ultimate fajitas, which I've had in the restaurant. I swear I only got about 2/3 of the regular portion and they forgot my butter for the shrimp.

The food was delicious, and the servers were friendly and accommodating. Our large group had a great time dining together.

I had a great dining experience at the restaurant on Taco Tuesday. Our waiter, Ratchet, was the best. He was polite, funny, and Johnny-on-the-spot. I highly recommend requesting him as your waiter.