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Visszajelzés
Írjon visszajelzéstFor a taste of the past at a traditional high tea, look no further than the Royal Hotel in Cookstown. Our group of 7 enjoyed a nostalgic dining experience in a charmingly decorated setting, thanks to our wonderful waitress Roslyn. She excelled in attending to all our needs and ensuring every detail was perfect. We indulged in endless pots of tea, delicate sandwiches with savory fillings, scones with jam and cream, muffins, and an array of exquisite slices displayed on towering cake plates. Roslyn and her staff were attentive, checking on us regularly and providing take-home boxes for leftovers. Roslyn even showcased her photography skills, capturing our reunion of Northern Irish and Australian cousins. Her professionalism, friendliness, and genuine care made us feel as though we had stepped back in time to an era when dining out was a delightful experience enhanced by exceptional cuisine and outstanding service.
I always used to speak highly of this restaurant and it was one of my top 5 favorite places to eat. However, my recent visit on Saturday evening left me feeling quite disappointed. After ordering our meals and drinks, it took at least half an hour for our drinks to arrive. After waiting for about 20 minutes, I went to check in the bar and found only one young girl serving drinks and she was very busy. When our meals finally arrived after nearly an hour, they were not up to par. My steak, which was supposed to be rare, was overcooked and tough to cut even with the steak knife. The champ was dry and seemed to have been under a heat lamp for too long. My wife's chicken was okay, but the onion rings were soggy and the Diane sauce was too thick. The service was also lacking as no one came to check if everything was alright. Hopefully, this was just a one-time incident as we usually love dining here.
The restaurant has a charming ambiance, friendly and efficient staff, a wide selection of menu options, and deliciously satisfying portions of food.
Was at a function in the hotel on Saturday night. Myself and a group of friends decided to go for something to eat in the restraunt, food was fab and our waiter was very attentive. However we then placed a drinks order which we had to ask for twice and only arrived when we were finished our meal, the young fella who brought our drinks to the table was wearing white gloves when some of my party made a passing joke about the gloves the staff member told him to f**k of and as we walked of from the table pretended to scratch his head but actually gave us the fingers, our waiter who obviously over heard this advised us that he has a skin condition and needs to wear gloves. I found this very offensive and rude and have never been spoken to in such a manner before, think if this young fella is going to work with customers he needs to learn how to communicate to customers in a more appropriate way and needs retrained in people skills. Will never be back in this establishment again, extremely disappointing experience that ruined a good evening catching up with friends!!
Although I did not stay in the hotel what I did see of it was beautiful. The toilets were of a high standard and the carvery was delicious with around 6 different meats to pick from. The interior is very classy and modern.
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