Costa Coffee - Copeland

If you're looking to spend 15 minutes waiting for a lukewarm coffee that costs £3.85, then this is the perfect place for you. The staff here are also the most miserable in the world.

The food is expensive but delicious, with consistently excellent customer service. A 4 out of 5 star rating seems appropriate.

Went in for two take out drinks, ended up waiting an age. I don 't mind a wait if staff look like they 're doing what they can to hurry things along (been there myself, used to work in hospitality), but that was not the case...especially stopping in the middle of taking payment to have a non-relaged chat with another staff member. I think a bit of training is needed to speed things up to normal service speed...or at least a sorry for your wait would be nice.

Get it? cos it means cost a!!! but we had a class time munching on do nuts and cofie rawr xd lool #WpuldGoAgain

I like Costa, it looks nice and modern, quite cosy. Coffee is nice, quality. Some snacks are nice, although berry cake was hard, could hit it with a knife. Most staff are friendly, with one or two exceptions. The new seating outside looks cheap, and the toilets always smell awful.