Costa Coffee - Cornwall,Isles of Scilly

Very cold in the cafe, we had to put our coats on. Most of the tables were blocked off and it's only 4pm. My drink was tasteless and very watery. Maybe watering milk and flavours down to save money. No plates were given with cakes either. Won't use this Costa again

My friends and I went into costa coffee to buy a drink and to use the bathroom. Us 3 girls went only to bath room together as that’s what girls do… we hear a really aggressive bang and a lady shouting at the door accusing us of doing drugs and saying we had to pay you use the loo when we where. On our way to after the loo. Her name was Lauren she need to really learn customer service and have some respect for people and they her tone is. Sort it out and have some staff train pit in place.

The staff here were lovely and friendly that’s why I gave two in the rating however the place was dirty all the tables had dirty used trays on and even when one was cleared no one cleaned it I had to ask if I could wipe the table down but staff then cleaned it The toilets were filthy there was toilet roll on the floor, the toilet stank, there was no toilet roll in the holder the floor was filthy, I then saw staff go in so to be fair in this review I went back to check and some of the loo paper had been picked up but there was still bits everywhere! Nothing else had been cleaned. I feel in these virus times this was pretty awful I certainly would not risk it again!

Charlie the manager needs a lot more training her staff management skills are zero they all resent her as she blames them for anything that goes wrong instead of taking the responsibility on herself And she told 1 member of staff to continue working even though she had a positive pcr test absolutely disgusting Covid is real !!!

We use this costa 3 times a week as we pick up school children from around the corner. The staff are amazing, super friendly, remember regular customers orders which makes us feel valued. Coffee is good but the cakes are amazing.