Starbucks - Cottage Grove

Not a bad way to celebrate finishing a 5K over at Hamlet Park (they do it every Saturday at 9 am, just sayin). My cold brew was velvety smooth and the young gentlemen taking my order was pleasant and professional.

I had the most amazing experience at Starbucks today! Anna and Ava are two of the sweetest girls I have ever met! Super efficient and friendly! These young ladies definitely deserve a raise ??

Every time I go I get excellent service. I always see two young ladies working and they are always friendly and helpful. Nice to see such young workers doing such a great job. Always make my drinks how I like them. Love it!

Service was terrible. 8:20 a.m. Not busy so that isn’t an excuse. Guy behind the counter was rude and badmouthing the night crew to his co worker because the breakfast sandwich I ordered and other breakfast items weren’t stocked. They didn’t have four singles in the register for my change. When I picked up my cup he didn’t have the lid on tight and it was full to the brim which would be great if the lid was on. The drink spilled all over my hand and the counter and when he saw what happened I told him the lid wasn’t on tight so it spilled. Sarcastically he said oh so the lid wasn’t on tight, what do you want me to do, fix you a new drink? The drink tasted awful so it got tossed. Can’t wait for the stand alone Starbucks in the same shopping area to be finished so I can go back there.

Long, yet informative, story time. Today is my birthday. Every year I enjoy the lovely birthday reward that Starbucks offers, so it was time to do so this morning. Unfortunately, the stand alone Starbucks is temporarily closed due to renovations, so I had to go to the one in Hy-Vee. I order my drink and ask to use my birthday reward. A gentleman (not so gentle) screams from across the way saying, OH WE DONT TAKE REWARDS HERE BECAUSE WE ARE A FRANCHISE OWNED BY HY-VEE okay...sir...you didn 't have to scream at me. So, the cashier kindly asks if I 'd still like to purchase my nitro cold brew and I say sure. I get my drink, notice the color is completely off, proceed to pay and head out. I hop in the car, take a sip and realize that it tastes awful. I 've had many nitro cold brews throughout the years and never had it taste so bitter. So I decide to go back and ask for a replacement drink. The same guy yells across WHATS WRONG WITH IT? I explain to him how it tasted and he said, THATS HOW THEY COME IT COMES FROM A TAP and I try to kindly tell him that the color is off and tastes really bad. I ask the same cashier if I can just get it replaced and the screamer says MAKE SURE ITS A DRINK OF THE SAME PRICE OR LESSER VALUE **** sir what is your problem?! At this point, my morning has already been ruined because of his poor attitude, and the woman in front of me even told me you 're paying so much for a drink you may as well get something done right the same guy makes my drink and of course, it 's wrong. I didn 't want to come back in for the third time so I sucked it up and went home. I decided customer service needed to hear about this. I wish I had gotten his name, because he has completely tainted this Starbucks location for me. I will not be returning. If I see him after my grocery trip at Hy-Vee, I will kindly wave and hope he changes his customer service skills.