Arby's - Decatur

Sunday after church we decided to go through Arby’s drive through to pick up lunch. There was cars in front of us and behind, but they gave up because the wait was too long and left. There were 2 cars in front of me. One got their order but the woman in front of us waited a very long time. I put my window down and realized she was asking them to take her order. She sat there over 5 minutes. Then she left. I was next. Someone came on after a couple of minutes, and said what’s your order? I told him. He says two-#2’s. I said two #10s. You said two #2’s. I then said two #10’s. T E N. He said hey did u just spell ten? I said yes. He yelled I ain’t taking your order! So I sat there a minute. Then I said did u want you know what we want to drink? Silence. I said Anyone? Nothing. Waited another couple of minutes and then I honked my horn. A woman cane on and was very nice. She said sorry about that. Can I take your order. No problem. When I drive up to pay, she apologized again and said she and only one other was working. Said she was overwhelmed. Trying to take orders AND cook. I said I’m very sorry but there is no excuse for your employee to be so rude. That was terrible customer service! She said we could come back for a free meal. I really appreciate her efforts to make amends. I thanked her. Her name is Latoya. She went over above trying to make a bad situation good. Her disrespectful employee was Caleb. He really gave Arby’s a bad name that day. I saw 10 cars leave and I see why! You should fire him, but I realize that kids don’t want to work these days so you have to settle for substandard employees. Give Latoya a raise! She earned it! Bless her heart!

An employee cussed me out for asking why my order took almost 30 minutes. When I talked to the manager about it she said that did not happen because she did not hear it through the head set. When I tried to point out that he could have just turned it off so she did not hear, she asked another employee if they heard him, she responded that she had not heard him cursing with a little laugh in her voice. I told the manager that I had been on the phone with someone who heard it too, she then asked if I was named Karen and told me to leave before she called the cops.

Everything was hot and fresh. The young lady at the window was very pleasant.

Me and my family went to Arby's on spring Ave around 8 pm to 8 30 pm. We were missing a drink and the lady at the window looked at me like I was crazy. A male came to the window really nice and asked what we were missing. We told him we had 6 drinks but only got 5. He give us our drink that was missing. Thank you to him. They do not mark their drinks, they did not give us our sauces we wanted, the meat on our sandwiches was raw and cold and our fries were to. We will not be back over there.

The food is always great at this location and I've never had an issue with getting an incorrect order either. The employees are always friendly and willing to answer questions if you have them.