Smoothie King - DeSoto

I have been there several times and never had a problem with the service. Today, I ordered a smoothie and half way through a piece of hair was found. I actually tasted hair in my mouth. When I called, the employee told me that they all have locks, and I have braids but this long piece of hair was in my mouth. She went on to tell me that they cannot make me a new one since I drank half. Are you serious? Do you think I want another one? Then she says well I am sorry and hangs up. I called back and spoke to someone in leadership who told me it was against policy for her to refund me because I drank it. It is definitely against my policy to drink something with hair. She was kind and professional.

Thank you Desoto Smoothie King team! My experience here is always a pleasure and the smoothies have the perfect consistency and texture. Thank you DeSoto team for a job well done!! Keep up the great work.

Go somewhere else it’s getting HOOD! Ghetto! Current manager is the problem! I just saw an employee stick a whole spoon or whatever in his mouth before putting in the sink. I need corporate number asap! I literally want my money back! I called manger before pulling out the parking lot for her to look at the cameras. She seemed to not care and hung up. Imagine how many times he’s done that. This place has gone down hill hiring ppl that genuinely don’t have customer service at all.Update I went back and the manger NYKIRAH IS A HORRIBLE REPRESENTATION OF SMOOTHIE KING !! As u can see she is now mad because of my complaints and MARILYNE TOOK MY ORDER 1min later she comes to the window and says my money is no good here. And refunds me as if she owns the building. And told me I’m no longer welcome at her establishment. I need corporate number asap please.

One of the worst smoothie kings in the metroplex hands down! The only thing good about this smoothie king is Nikiya (not sure how to spell her name) the shift leader, she’s amazing and knows how to make sure the customers are satisfied. Shr has great customer service and she makes food smoothies.I honestly hate that this the closet one to me. They are unorganized, managed poorly, and a waist of money every single time! A lot of time was waisted here

Horrible horrible location!!!Gave me the wrong smoothie