Pollo Tropical - Doral

The taste was good, but the chicken was extremely dry! I couldn't even finish my meal! All just an average fast food place if you need a quick bite

I ordered 2 trio meals that supposed to have sausage, chicken and pork. Both meals came with NO PORK. One meal had a burned chicken and burned sausage. The other one had undercooked chicken that tasted raw. The WORST POLLO TROPICAL EVER

Being helper in a kids birthday party, and having someone in a diet is not a good combo. I ordered Uber eats for a tropichop. Took like 3 drivers to finally get the order, not the restaurant?s fault, I understand. However, a simple order of brown rice, lettuce, grilled chicken and grilled onions was missing the chicken el pollo!!! . No traces of chicken in the bowl so I can?t blame the delivery driver. I so ended up driving to the restaurant to make the claim. Took a while to get someone to come help and then a little bit more for the manager ? , not sure, he was dressed the same as everyone else. He was going on his break and barely gave me the chicken portion; you will think he would give me something extra for my bother other places have, it?s standard business practice as to not lose customers or at least ask me if I needed anything else? a fork that I had to request after I went to my car and realize was missing from the bag. Maybe it?s better during the week, not sure. Will not order through Uber eats again, the priority fee was lost in that big delay, maybe because my order was small?

I went on wednesday after 2:00 pm. Ordered a Pork Tropichop, and what they gave me it seemed to be a vegetarian meal. Only a few little pieces of pork with lots of fat and veggies, veggies and more veggies. I don't understand why it's so difficult to serve the proper way with the proper amount of food that you should receive, you have to serve the way you would like to be served when it comes the time for Pollo Tropical's workers become costumers, think about it. Wait for almost 15 minutes on the drive thru line, pay $7.01 for this thing? Not worth it at all, I'm feeling very dissapointed. Hope this franchise start taking care of its costumers.

I had a frustrating experience with my takeout order. When I got home, I discovered that not only was a dessert missing, but they also failed to provide the other two desserts I had already paid for. I drove back to Pollo Tropical to explain the multiple mistakes and politely requested to speak with the manager. Although they were willing to check, I was told that Manager Karen was too busy to talk to me. Another employee tried to ask for me, but the response was still that Karen was too busy to address customer issues. It’s unbelievable that the managers won’t speak to customers when they’re busy!