Subway - Dumfries

Ordered off of here from postmates. Only 5 miles away and took 2 hours and never received anything. Was a scam for me to cancel my order and they get the $10 cancelation fee.

The Tuna is more like a paste than tuna! I had to toss it. I called to express the consistency and was told it's my taste! I thought there was a standard? No more dollars for you.

Cross contamination with their food handling. They started piling up ingredients I never asked for and when I said something they put the ingredients BACK into the original containers AFTER it had all touched one another. The lettuce she put on it was touched by tomatoes and onions and instead of properly disposing if it they mixed it right back with everything else. I said something about the meat portion being wrong and they took the cheese off of the steak and put it BACK into the container with the other cheeses. Then went on to say that they were going to put it back on to my food. When I brought it to their their attention they couldn?t do that, I was ignored and they continued to serve other customers. Their customer service is horrible. All 3 of the women working there had an attitude when I said something and had no regard for what I was saying. Do not go here if you are concerned about your food being fresh or not being contaminated with other things. I?m pretty positive they?ll use the wrap they tried to make my food with for someone else (like they did with everything else) with the way they handled all the other food.

The staff was incredibly friendly and welcoming. They prepared my sandwich with care; the vegetables were fresh, and the bread was soft! I give it a perfect 10/10!

The management treats the staff very poorly, while the employees themselves are friendly and accommodating. Unfortunately, this has been the worst Subway experience I've ever had. I truly hope things improve there. Instead of blaming the employees for the state of the restaurant, perhaps the management should reflect on their own practices.