Bruegger's Bagels - Edina

Two out of the three bagels we ordered were made incorrectly. Only one they made correct was the everything bagel with cream cheese. The others we ordered with slight changes to the standard menu weren’t even close to correct. Overall food wasn’t bad, but didn’t get what we paid for.

Such great potential in this location! I'm guessing this place is short staffed. Messy and dirty, so I chose to eat in my car. Service was confusing, probably because they are short staffed. Food was good, but I expected the bagel to be toasted. Executives need to help quickly, or it will fail! IMO- EINSTEINS is better.

Why is there no seating available inside??? You either have to eat your bagel in your car, or wait until you get home when it’s cold (ok, maybe lukewarm). Either way, what a dumb experience!Edited 4 weeks later on 1/31/24: Hoorah! The indoor seating is back. Adding back 2 additional stars from my original review. Now the only thing that needs to be ironed out is the new ordering system, it’s counterintuitive and customers are confused. I felt bad for the gal behind the counter who had to keep reminding people that policy has changed. While I personally like watching my bagel sandwich get made, if they want to keep the new ordering system they need to have a sign that says point blank “order at register” (not the confusing sign they have now) and also change the divider thing in the restaurant so people stop lining up at the counter instead of register.

Very confused ordering area. Staff wasn’t happy with standing in the normal line to give them my order alone the glass case with bagels. Like any other bagel place you order and pay for what was made not order at the machine and then wait along the bagel making location.Just got a bad vibe from male employee about the ordering system when it’s poor signage and employees are visibly annoyed and have reminded 98% of customers that it’s corporate decision.This isn’t a good format and I won’t be returning anytime soon.

I ordered ahead and showed up at this Bruegger's only to realize I was at the wrong location. The manager (didn't catch his name made my order for me on the house even though it was my mistake! This level of customer service was just amazing and I'll be sure to direct all my online orders to this spot from now on! THANK YOU!! :