Wing Shack Co - Epping Forest

I am disappointed to say that the chicken was undercooked during my recent visit to this restaurant. I used to be a regular customer, but after this experience, I will not be returning. When I brought up this issue with the staff, they did not see any problem with the presence of blood in the chicken. This has left me with significant concerns about the overall food safety at this establishment.

I had a bad experience with the two female staff members at this restaurant. Their attitudes were vindictive and vile. During a visit with my family of four, they were constantly giggling at us. After I sent an email complaining about my experience, one of the staff members decided to ban me from the restaurant. I am surprised that they are still employed there.

The two female employees at the front were impolite and lacked any customer service skills. They completely ignored us upon arrival and departure, and it was evident that they were judging us based on our food choices. They were laughing and gossiping while giving us dirty looks as we ate. The quality of the food became irrelevant due to the terrible experience. We have no intention of returning.

We got a selection of different flavored wings and chips for a delivery. It was honestly very tasty and leaving us wanting more. The flavours are all nice but the BBQ wings we thought could be a bit better, and the chicken bites were a little dry inside. Will definitely be eating from here again though, the wings and chips were very satisfying.

Been going here for 4 years this was our 1st visit since the pandemic. Seems to be lots taken off the menu, no milkshakes or desserts anymore. Service not great, couldn’t be bothered to explain the 2-4-1 was only on one item, seemed to be more interested in chatting to her mates, if we come to Loughton again would probably go to Caribbean cafe down the road, better atmosphere tbh more pleasant, sorry