Mcdonald's - Fairburn

I hope the lovely lady at the drive-thru sees this! She brought such amazing energy that I haven't experienced in a long time, and she truly brightened my day! That kind of customer service is something you're born with; it can't be taught. Thank you for being a shining light during tough times!

After a frustrating exchange where she yelled at the other staff to locate my order, she told me to pull up to the second window. Fortunately, the rest of the crew there were much more polite and tried to help me find my order. I showed them my mobile receipt, and after some confusion, they prepared my order and handed it to me. However, it was lukewarm, which was just the final straw. I won't be returning. The service was incredibly disorganized and unsatisfactory.

The staff here are the friendliest I've ever met. There was a slight mix-up with my order, but they quickly addressed the issue, and I wasn't upset at all. They were working hard and remained cheerful despite the pressure. This is the only McDonald's I'd ever recommend!

We were at this McDonalds late Tuesday night and sat in the drive thru for over half an hour. Employees were slow taking orders at the speaker and when we finally got up to the window we could see said employees they were taking their sweet time, messingaround, and one girl was even on her phone at one point. I understand times are tough and places are understaffed but there hasto be accountability to make sure employees are actually doing their jobs and doing them efficiently??????????? And oh yeah.The ice cream machine hasn?t worked in at least 4 months.

I came to this location around 7:30pm today and received nasty customer service from one of the new hires. As, I was telling her my order 2 10 piece nugget meals with a sweet tea and a boy happy meal she interrupted me with a aggressive nasty attitudeStating ? I didn?t asked you that? I couldn?t get her name to report her to HR because the manger Jasmine informed me she don?tknow her name. This is ridiculous and I am a unhappy customer. So, I got a refund because I felt like my food wasn?t safe toeat. I hope HR see my post and do something about this.