Charleys Cheesesteaks - Fairlawn

Poor service, I just back to get more napkins, the employees were very rude, I will never come back to buy food from them again.

I visited on Fri. 8pm the lady in charge became angry after I told her my sandwiches were incorrect took the food threw it in the garbage in front of my 9 yr old without explaintion . Never asked what the problem was.I feel her actions were unprofessional.You do not treat paying customers that

We will never buy from this Charlie’s again. All 4-5 employees were very rude and inconsiderate to my pregnant wife. Very nasty and rude area. Do not give them service until they fix their staff. Again highly rude and ignorant.

This was my first time at Summit Mall as well as this Charley’s location and trust me I will never be back to buy food from them! My uncle and I ordered 2 Philly cheesesteak combos as well as 2 lemonades I asked for extra ice in mine and they barley gave me any ice then I asked for a bigger cup for them to just fill it with ice the one taking the order she was nice the co worker getting the drinks was not she started questioning what she asked her to do all I wanted was extra ice then gives me the cup with no lid! Once we got down the line they finally hand us our sandwiches after what seem like forever then gave us no fries! I asked them for the fries he stares at the screen and I know he see that it’s 2 combo meals because we paid for them he goes and grabs a box that was sitting for a to go order dumps the fries out back into the fryer and he and the women stand at the fry station kept talking under their breaths and watching to see if I was looking at them or not. I walked over to them and told them no you can’t do that we would like fresh fries they stared at me for a minute and did change it mind you this is happening in front of the assistant manager pathetic he said not one word! Date : Saturday October 6, 2018 I can’t believe this place very disappointing especially doing it right in front of my face I don’t understand its not costing the workers anything to make fries so you try being slick and giving us old one!

Was cold and soggy. Cheese was fake and sparse. I ordered extra buffalo sauce and there wasn't a drop on the buffalo chicken sandwich.... The fries also cold and cheap on the fake cheese amount.Terrible