Panda Express - Fairview Heights

Eating was almost empty. Asked for fresh 10-20 min wait not much to choose. Sad! Food didn't look dry and old appetizing. Not recommended.

The food is decent but this place suffers from a severe case of mismanagement. I'm not talking about the 1st line managers they are running ragged running a two man crew during rush but rather the high level managers, franchise owners, or regional managers who are not making sure this store is staffed. I've heard the excuse that they can't enough employees but other competitors are not having near the same issues. They can't even keep enough people on staff to open the lobby. I watched them service maybe 10-15 cars in drive thru while the lobby is closed in one hour! I don't even know how this place is making money at this point. If you have to charge more for the food to get people on staff then by all means do so because at this rate this store is going to go under with the current management plan.

This location has all types of rules to buying their food. They never have everything that's suppose to be on the menu. They very rarely are open to in store dining. Today they didn't have 90$ of the menu. After waiting in line for 30min they had signs up saying they were out of mostly everything at 1145 on the drive thru menu board. This location just needs to shut down until they can get it together. Also they ration out the portions of food I just don't get how this place is operating

Well when I'm paying almost $11 for a Large entree they should fill it to the top. Also, they were out of steamed rice and the food tasted like it was sitting for awhile and green beans were shriveled up. Not sure what happened to this Panda Express it used to be fresh food and good service. Now you wait in line that's never ending, they refuse to open the inside, and most of the time it's understaffed.

Ordered an hour ago via the app. There's a doordash guy, us and 4 other customers waiting for orange chicken. Who ever is running this place needs a new job. They clearly have zero experience running a buisness. Don't take my word for it, read the other reviews! They also gave us burnt rice?