Signature Tap House - Fairview Heights

Check your receipts!! Went here in the beginning of December with a big group. Took over 1.5 hours to get food. Was charged the tip with our food, which is fine because we had a big group. They also charge 3 or 4 percent for credit card use which again is fine. But when we got our bank statement. It didn't match. We were charged an additional 4 percent for some reason. There ended up being a majority us us over charged. Those that didn't paid cash. We wont be back.

Our first trip here, and we literally almost walked out. We met our best friends there for an Xmas dinner, and were approached by a waiter after we sat, and the waitress seemed confused, we think she was suppose to be our server. The young man did not know how to speak up, we couldn't hear him, and he blamed it on the mask…she seemed very timid, and new to the industry. We placed our order for drinks, and had to ask him to get the drinks while we continue to look at the menu. He came back … – show

Service was shoddy. Bartender had to take our drink order because our waitress didn’t show up at our table for over 8 minutes. Then she asked us what we wanted to drink when the drinks were already clearly sitting there. The rest of our experience went downhill from there. Took longer for the food to get to us than it did for us to eat it. Will not be patronizing the restaurant anymore.

Despite it was low staff today, I must say the waitress did her very best and I have no complaints. I cant recall her name but she was the only waitress. Very attentive and apologetic. This was my friends and I first time at this restaurant. In fact, we picked this restaurant to do our Christmas gift exchange that we do each year. We had to wait a lil longer on the food but the pass time we enjoyed sharing our gifts. We all understand the hardships the pandemic has called for many businesses. A … – show

If your looking for a great venue to have your holiday party or any event give Kimberly a call. We had our holiday party tonight and the Signature Tap House A team (as pictured) took excellent care of us. They were friendly, hardworking, and catered to our needs. Kimberly handled all the details for our group which resulted in a great event! In addition to their hard work they have great appetizers and great food. Call and book now, you won't be disappointed.