Pizza Hut - Falkirk

Extremely disappointed. Me and my partner came here for a late lunch, the waiter who gave us our table may as well have been someone random off the street, ridiculous customer service. So blunt and could barely understand what he was saying. Seemed like he was in a rush the whole time, as if he was on drugs. Jumping about from one side of restaurant to the other, throwing things about. I went up to the waiter who gave us our table to place my order, I wasn’t finishing speaking and he cut me off and quickly walked off as if he was finished taking my order. I waited there as I wasn’t, and he came back up to ask if everything’s okay, I asked if he finished taking my order before quickly walking away again and telling me it was placed. I called manager over to let him know about order being not fully taken. He wasn’t fussed. Restaurant half empty yet service was so slow. Staff didn’t seem bothered about much. Food was beyond average, pizza almost tasted like play dough. Hair in the barbecue chicken wings. I’ve always loved Pizza Hut so was excited for going to the one in Falkirk, although it was my first time, it will definitely be my last.

Food was good ....friendly staff ..... Service: Dine in Meal type: Lunch Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Flatbread, Margherita Pizza, Peperoni Feast, Meat Pizza, Nachos, Meat Feast, Salads

I think the move that management of Pizza Hut have made to go card only, order your own food at the table with little to no interaction from staff has turned what used to be an enjoyable family experience to a cold depressing one. Pizza Hut is well known for its expensive food which isn’t normally an issue if the service is top notch. On quite a few occasions of visiting the Falkirk branch the food hasn’t been particularly great and sometimes quite greasy. On the times we’ve had the buffet, the pizzas have sometimes tasted like they’ve been sat for too long before being replaced. The lack of engagement from staff creates an environment where it feels like no one really cares anymore about how you’re enjoying your meal (and why would they? There’s no incentive to work for tips as it’s already paid for before serving) On this occasion the ice cream factory was broken but this wasn’t relayed at the start before we ordered. All that happened was our menus were thrown in the table and the waiter walked off without saying a word which once again I would put this down to being short staffed and having no reason to want to help customers. The standard of service is certainly lower than it once was back in Pizza Huts’ Glory days which is a shame and it would be nice to see it return again.

Arrived at just after 8 to find it was takeaway only. A 14 sharing pizza with 2 toppings and some garlic bread was £37. No wonder it was dead. Was also up all night going to the loo with a dodgy stomach. Food: 2 Service: 2 Atmosphere: 1

Thank you to Leo B at Warrington pizza hut for the great service, always smiling and the food was very nice too Food: 5 Service: 5 Atmosphere: 5