Dolcesalato - Firenze

This is the worse cafe ever! The owner and his staff are not only Rude but are RACIST! There was a tourist of color in front of me and she does not speak Italian so well but the staff instead of patiently trying to understand her order was outright just rude and impatient.. She even turned to me to say that she thought this disrespect for her is because of her color! Incredible that at this day and age a business would risk to act with racism which is a crime. Then when it was our turn the same rudeness was extended and shockingly by the ENTIRE STAFF an older man who seemed to be the owner/manager and all the young women around him. If service stresses them out then they should not be in the service industry period. It 's no excuse to let it out on paying customers. The food was even haphazardly done, just a dash of Choco in the hot choco and when we nicely asked for a little more powder the young staff of women joined forces to scream that they did not have any. We paid so much money to feed our group of 4 (it was not cheap) for a very very simple breakfast plus with anger and rudeness on top...it was really regretful. This is truly a disaster of a place and a bad experience. We actually felt robbed. To this day I don 't understand why we did not just walk out..its only because my kids were starving and the next cafe was still a walk away plus we had paid already too bad. In fact all the more they should be more welcoming after the pandemic where many cafes went bankrupt...they must be that arrogant really. Just to show further that even their fellow Italians were so sorry and embarassed at these peoples attitude and arrogance that the woman beside me stood up and approached the owner to give her a piece of her mind.. Of course the owner just screamed at her too. Unforgivable bad attitude and environment all around. Florence is my home and I live partly in this city and love it and my Italian friends and family are gracious and beautiful people just like the city.. but people and businesses like this can really ruin its reputation especially for first time tourists. So with all this negative experience I, as well as the others I see who have experienced the same rudeness in this review, WARN all who want to go here to think twice..especially when again even the food itself is not worth it. Until they get their act together both in service, attitude and taste then there are thousand much better places to go for that cup of Cappuccino and Respect.. especially in beautiful Florence. This establishment does not even deserve 1 star

Terrible people work at this place. My husband fell down and sprained his feet while waiting for the bus in front of this cafe. As he was unable to walk, I asked him to sit in this café and order himself a coffee. In the interim, I ran to the nearby pharmacy to get something to help him walk. The pharmacist gave me a bandage and told me to have my husband wrap the bandage right away before walking. I brought back the bandage to this café where my husband was finishing up his espresso. He tried to stand up, but could not. So, I asked him to put the bandage to see if that would help him walk. He took off his sneaker to wrap the bandage. Suddenly, this guy at the counter started screaming at us in Italian. We could not understand what he was saying, but he was yelling loudly and said something “not good.” I was having a hard time believing that this guy is yelling because my husband was putting on the bandage so I told him that my husband is unable to walk, and I am just trying to help him put on the bandage so we could walk to the bus stop. He began yelling at us even more, and almost chased us out of the café. At this point, I tried to take a picture of the front door at this café, and he started intimidating with physical posture. My husband was struggling to walk even for one step, but scared of this man’s posture, he some how managed to limp his way out as we were both very scared. We had to cross the street to get to the other side to get away from him. All this time he was yelling at the top of his voice. I am still confused and shocked in terms of how inhuman a place can be. This is Italy where I come every year for work, and always have a great time with kind people around me. I am posting a photograph of this man as he was threatening us. I managed to get this photograph from the other side of the street for documentation in case I had to call the police. Please avoid this place if you don’t want to feel unsafe.

Who is looking for a fast lunch and like fresh pasta is at the correct place. The coffee is perfect and the food is more then honest. Dont forget the dessert.

I came here in the evening of Oct. 7/17, after asking my hostel if there was a nice cafe or restaurant close by to eat a snack and a drink, and they recommended this place so I went to this place which was a block or so away. I walked in and took a look at what was offered and there wasn't a lot but there was a small selection to choose from and in the end I decided to have a single panini sandwich, pop and a dessert croissant. The lady there gave me my pop, the croissant and my sandwich, and I sat myself down and enjoyed the food. The food was actually really good and not as expensive as some places so I would recommend this place to others. 5 out of 5 for nice decor 5 out of 5 for service 5 out of 5 for food price and quality

Do not go here if you do not want to destroy your day. Went here to have a cup of coffee before going upstairs to our hotel nearby. It was a long day for us so we just wanted to chill. They didn’t have any dessert we would like to have so we decided to eat croissants we had with us. This became a problem. We were asked to not to eat the food bought outside of the cafe. I respect the rules, but the way they treat us is what matters. They spoke to us aloud through the whole cafe so everyone hears and I n a way as if I steal something from them. Didn’t have desire to stay there any minute longer. You guys better learn to treat your guests you could have come to my table and quietly with a smile introduce me to your rules. You fail.