El Sombrero Mexican - Freehold

We decided not to order from this restaurant again, but it was our last option. As someone who is Mexican, I expect a Mexican restaurant to serve good food, but that hasn’t been our experience here. Time and again, when we've ordered, the food has felt rushed. For instance, when I ordered tacos al pastor, there’s a significant difference between microwaving the tortillas and actually cooking them on a skillet. That method is just not acceptable. I understand that they can get busy, but that shouldn't excuse the lack of care in preparing the food. Save your time, money, and energy—don't order from this place.

The food was not satisfactory, and the wait time for a party of two was excessively long.

Review is on Customer service the guy at El Sombrero which is always there or answering the phone , is rude going to tell me there a up charge for switching corn tortillas to flour, mind you I've got food from El Sombrero 2 times before this , never was a up charge for the switch, I guess a lot can change in the matter of a 2 week span. I got food September 23rd 25th of 2021 Any Mexican restaurant I've been to in my adult hood and I'm 35 years old I was never told switch my corn for flour was a up charge . Covid-19 got people charging extra on everything these days let me not ask for extra napkins. I understand charging for sour cream but dang, for the switch of the tortillas, then he's going to say I have to put on the notes, ok I understand that but I'm call you now just 2 minutes after placing order, if the switch can be done he going to continue to say I had to write in the notes. So I canceled my order took business else where thanks for nothing El Sombrero.

Additionally, I was charged $4 for something I never ate, along with a $4 card fee that I wasn't informed about beforehand. If I had known they only accepted card payments, I would have paid in cash to avoid that extra fee. Overall, it was a frustrating experience.

El sombrero has the best Mexican food around. It's 100 authentic, it's always fresh, and the service is superb! The owners really make an effort to get to know the customers, and that level of caring shows in how they run their restaurant. I highly recommend this place for all the reasons listed above AND for their prices! Very awesome food, very good service, and at very reasonable price is hard to beat!