Wingstop - Gastonia

I visited this restaurant and was extremely disappointed with my experience. The food was not up to standard—the chicken was greasy and soggy. When I called to request a refund, a staff member named Ronda answered and bluntly said, "I’m not about to do that." When I asked her to repeat her statement, she claimed she wasn’t authorized to issue a refund and suggested I wait for the general manager to come in the next day. When I called back to speak with him, I politely asked to discuss my issue, but he dismissed me with, "I don’t have time to deal with that; I’m on a conference call." I cannot recommend this place at all! Save yourself the hassle and don't bother coming here!

I placed a DoorDash order from this restaurant for a 10-piece boneless wing meal. Unfortunately, the wings were overcooked, and there was only enough sauce for about four of them. I’m really disappointed and would like a full refund, but DoorDash informed me that it’s the restaurant's responsibility. Overall, I would give the food a rating of 1 out of 5.

I had an outstanding dining experience tonight! There was a slight mix-up with my wings, but I brought it to the manager's attention, and Travis handled it immediately. He and his team offered excellent service. The wings were incredibly delicious. I will definitely be back! Food: 5/5

Never had orderd at a wing stop and probably never will! At least this store we walked in on 8/21/23 ordered 15 traditional wings and 1 large fry the wings were okay but thee fries were horrible i mean dry, burnnttt. Looked like sticks and dry leafs. We just threw them away. We waited over 20 mins for the take out only to find out on the way home our fries were like this. I guess they didnt want to prepare new fries.

The food we got here was phenomenal. We ate the two chicken sandwich meal (2 sandwiches, 2 dips, large fry and 2 refillable drinks) that was $17 after tax. The sandwiches were hot, flavorful, crispy chicken and premium buns. The fries were handcut and fresh. The ranch is a homemade style ranch, not a nasty pre-packaged ranch with weird flavor. Everything about the food was great. Here’s what gives this place problems: management. The employees were overwhelmed and exhausted by the job, and we ate here at 4 PM on a Saturday. There were 3 people working, 2 in the kitchen and 1 rover between the register and kitchen. They had trouble with the menu on the register and had trouble filling orders quickly because of the volume. No one was available to clean the eat-in tables, but the place still wasn’t too untidy. Wingstop needs to put better management in place here to help with staffing and workflow. Honestly, Undercover Boss needs to come help the employees. Don’t miss the extra parking in the back that’s easier to have more space in if you have a big vehicle.