Windows On The Tyne - Gateshead

As we were staying at the Hotel, we decided to eat at the restaurant. Firstly, the menu was disappointing being similar to a standard pub menu apart from the poor standard and high prices. My wife chose a fairly simple meal but they left out a key ingredient. The response was that the Chef was new and had forgotten. We strongly felt that there was no chef present. The sweets were all defrosted factory products which tended to support our view of no chef. When we checked out of the Hotel, we complained and surprisingly, they did not argue and refunded what we had paid for food. I have only stayed in Hiltons on a couple of occasions previously in the USA and Budapest and both were a much higher standard both Hotel and restaurant.

The bar and restaurant for the Hilton Gateshead. Sit in or out, and enjoy the views over the Tyne. Good simple food. At table service

We had breakfast here, as hotel guests and it was lovely. Considering the Covid-19 situation, the breakfast spread was superior to ones we encounters in other hotels, Hiltons included.

Ppor service from the in-house Hulton Hotel restaurant. Few unwelcoming aspects: Walk in as family table of 5 (hotel guests) just before 7pm. Restaurant nearly empty (3 other tables in use). Front of house informs us that he doesn't have a table he can provide for us and is busy serving other tables presently. Changes tune slightly and tells us to take a seat in bar while he prepares a table (understandably they are taking extra care in preparing tables). Putting us here concerns barman who immediately rushes over to start wiping empty bar table we are waiting next to. We start to surf trip advisor for alternative venues at this point as feel unwelcome. Once restaurant table ready we decide to stay put and are seated but informed he'd been about to close this part of the restaurant. I'm not sure that he really wanted our custom. Orders taken wrongly for food resulting in kids meals coming out on separate chit and some while before adults meals. Much difficulty in substituting salad instead of mushy peas with fish and chips (and then arrives with no dressing and none available when requested). Fortunately substitute lemon slice able to be requested as first lemon slice over the hill. Kids don't like pizza as tomato sauce applied too thickly and too sweet. Bill includes automatically added service charge (harumph) at 12.5%, bringing one course meal and single drink for 5 to £102.15. Will eat elsewhere next time.

Unfortunately during our stay the restaurant was closed for dinner/ lunch so we ate in the bar area however this was just as good. Lovely atmosphere with fantastic views over the Tyne. Food was amazing however service was quite slow considering the bar was not that busy, however the staff were extremely friendly!