Costa Coffee - Gedling

All employees are exceptional! the manager jono will really know his customers are always friendly! excellent service. fabulous hot chocolate various coffees. good selection of cakes. smaller selection of hearty snacks. free WiFi customer toilet. always busy local families, friends use as regular meeting point. Baby child-friendly. the employees will friends all the team really care about customers.

Very friendly and efficient service and great coffee!

Beautiful coffee clean nice staff what they want more

I just wanted to shout out Costa in Arnold. I've been lucky enough to breastfeed both of my daughters and have been in to Costa countless times since becoming a Mum. Every. Single. Time. I've gone in, even before I've started to feed, I've been welcomed, supported, offered help with the drinks/the pram etc etc. If and when I've mentioned about feeding, they've asked if there is anything they can do, if I want a particular table clearing etc. When I had my first daughters, I had a lot if complications, a few times I was caught short and needed to use the loo. There was no issue that I'd not bought a drink, they unlocked the door to the loo straight away so I could sort myself or my baby out. Today I nipped in as my youngest (14 weeks) needed feeding and the Manager, Jono, who we've been chatting too for years now (he's adorable and sometimes works up at the Mapperley Costa too, his wife Chelsea also works there or certainly used to). He is always so full of adoration for the girls. He came over when I'd settled to say hello and to make sure I was OK. A couple of weeks ago I was in again and another lady was the same, made sure I'd got everything I needed, asked if I wanted any water etc. Honestly, it is so refreshing and heartwarming to know that I have a safe space to go and feed. And if anyone had anything negative to say to me whilst I was there, I'm confident I'd have a whole army of lovely people behind me to fight my corner! So, any local mums with new babies, struggling for somewhere to go where they feel confident or safe to BF, I highly recommend Costa Coffee

Excellent coffee shop which is currently under refurbishment. I visited on the last day before the cafe was being refurbished and I said to the staff, I thought the interior was pretty good. However 5 star rating to the staff serving that Saturday afternoon. They were all very friendly, easy to talk to and really looked after their customers. Great example was them holding the door for a gentleman being pushed in a wheelchair ... but only one example of many. I'll be back.