Golden Chick - Granbury

We ordered a ten piece roasted chicken over twenty minutes ago... still no chicken. There's really not any other customers here either... so no excuses, they either need to be retrained or prep more food. This is an ongoing issue from what I hear. Yep. Another customer just came and they sent them to park too.... hopefully the food is decent.

DON'T GET THE CATFISH, HERE!!! The food quality at Golden Chick has, generally, been pretty good, in my opinion. However, my loyalty is fading fast because of THIS store since they fk up my order evert single time! Please see the pic attached to this review... note the size of the catfish fillets on the plate. Pretty normal size, right? Also, note that those are from Chicken Express located two lots down from this Golden Chick store. I stopped in Golden Chick and ordered a three piece catfish meal. Well, let's just say that you would NEVER believe what they passed off as catfish fillets! I'm not exactly sure what it was, but the three that were in my order, in total, didn't add up to even half of one of the fillets in the photo! I paid $10 for what amounted to three minnow fillets! Not kidding! Seriously, I thought that they accidentally gave me three shrimp instead of catfish fillets! Shame on Golden Chick and shame on the idiots working there for taking people's hard earned cash and giving them garbage! This location is simply horrible! The employees seem to be bumbling stooges. Nobody knows anything and they screw EVERYTHING up! It is pretty bad when you stop at Golden Chick to eat and, when you leave, you have to go to Chicken Express and eat again.

Normally I would give this establishment a 4 however, tonight I was highly disappointed. We went through the drive through around 8:30 this evening and our food was not even edible. The Golden roast chicken is usually very juicy, tonight it was dry and tasted old, the side of dirty rice was the same way, the fried okra was soggy, and the roll was rock hard. I understand that we were eating a little late in the evening but I still believe we should've been served food that didn't taste like it had been sitting under a heat lamp for 12 plus hours. ???? I guess at least the sweet tea was good and the employees were pleasant.

It was the first time my husband and I have ever tried Golden Chick and we had the best experience. Hunter, our cashier, went above and beyond to explain things to us and overall just be amazing. 20/10 for customer service. 20/10 for freshness of the food and taste. If you?re reading this corporate, he deserves a bonus. We will definitely be coming back. This visit has definitely left a great impression.

Literally walked in and called for someone for like 3 minutes. No employees in the store to be seen. It's clean, I'll give them that, but I'm assuming that's because no one can get any service so they just leave. We left and went to Chicken Express.