Whataburger - Granbury

The last time I came here I ordered pickup a couple minutes before I arrived and waited about 30 minutes. This time I ordered 30 minutes ahead of time thinking that would ensure my food was ready giving another chance. However, I ended up walking inside12 minutes after my crubside order was scheduled to be ready and still had to wait probably another 15 minutes from there. Itprobably took at least 6 minutes for someone to even greet us at the counter (with many others standing in line). You couldtell the employees were overwhelmed. I'm not sure if they are just extremely short staffed or if the organization/management isjust that bad. Either way I don't plan on trying it out again until I hear changes have been made. I know Whataburger is knownfor being slow but this location has been worse than the usual.

The people who work late at night (after midnight) are awesome. The lady who takes the orders is always very nice and professional. The food is better than when you go during the day and I have never had a wrong order.

When I called to speak with a manager, I ended up talking to an operating partner. She offered to remake my order, but her tone seemed insincere and more annoyed that I was complaining. This place really needs new ownership or management because this isn't the first time I've had this experience. One of my coworkers even found his burger so unappetizing that he couldn’t eat it. This is not the quality or service that Whataburger is known for.

Unbelievable! We waited in the drive-thru lane for 50 minutes on Wednesday night, which is a sign of incredibly poor planning by management. According to the order taker, there were only three staff members working that night—outrageous! It's no surprise that employees are quitting under such management. When I finally received my order, I should have checked it. I ordered the #2 double meat Whataburger but got a single patty burger with bacon instead, which is not what I paid for. This is unacceptable. I might have to reach out to the Texas Secretary of State to find the owner's information for a formal complaint.

I had a genuine "Spirit of Texas" moment at Whataburger. During my first visit of the day, I just wanted to grab a coffee. After Darlene kindly took my order, I realized I had left my wallet in the car. I quickly ran back to retrieve it, and when I returned, I was pleasantly surprised to discover that another guest had paid for my coffee. I was more than happy to stick around and place my order for the rest of my breakfast. A huge thank you to Darlene, the lovely lady who bought my coffee, and everyone at Whataburger. I'm so glad to be here in Texas!