Firehouse Subs Hackensack Commons

Order from here so much they know me great food great serviceFood: 5/5

The sandwiches are fresh, but I frequently find that items are missing from my orders, whether I get them delivered or pick them up myself. We decided to start picking up our orders, and I honestly can't remember the last time when I didn't have to remind them to include the chips or not to forget the cookies. I only realize when the toppings are wrong after I’ve opened the sandwich. It’s disappointing because the sandwiches really are fresh, but I shouldn’t have to keep reminding them about things. I order through an app, so they have the details right in front of them, yet they still seem to forget items on every single visit. I like the place and wanted to give them the benefit of the doubt, but it’s getting ridiculous—how many times can drinks, chips, or cookies be forgotten? It’s becoming quite frustrating at this point.

My wife and I drove 15 to use our T-Mobile Tuesday coupons today. We parked and as I approached the store I saw signs that said they don’t participate with T-Mobile Tuesday. Wasted our time and we drove home. I have used the T-Mobile coupon last time it was available at this location without any issues. Would’ve been nice if T-Mobile or firehouse subs gave us some warning that they can stop participating whenever they want. Seems like this store just doesn’t want want to deal with the influx of customers? No reason was given so it was frustrating.

Average subway sandwichAlso this particular store did not participate in T-Mobile Tuesday. It should be 100% participation or nothing at all

The truth is that the food was good but I went there because I had a discount on my cell phone and the first thing I saw was that it said they didn't accept. And the worst thing is that there are few locations and in none they accept coupons in my opinion if they are not going to make the coupons don't pay Tmobile Tuesday to promote them and get more customers who are not going to receive their damn offers.