Mcdonald's - Hagerstown

I read reviews prior to doing this review. Looks like I am not alone when I say customer service is TERRIBLE. There are two drive-thru lines, but almost every-time I have been to this location, there is only one employee working the drive-thru. After waiting a few minutes for the car in the other lane giving their order, I was able to give mine in my lane. I could barely understand the employee as he mumbled every word spoken. I said large coke and he said three sprites? . After giving my order, he mumbled my total. So I continued in line and pulled up to the first window. There was no employee there so I assumed this location was accepting payments at the second window only. This is common for many fast food establishments including McDonald 's so it was not unusual to me. I opened the McDonald 's app on my phone so it could be scanned and I gain points for my purchase towards free food. As the younger male employee opened the window, he smirked as I held out my phone. He then said next time, you pay at the first window . I replied, there was no one at the window . He then denied to scan my phone and took my card and disappeared for a minute before coming back to give my card back. This was totally unacceptable and unprofessional. How is it my fault that your store is unorganized and possibly short staffed? Do not blame employees for your lack of an effective work environment.

Terrible branch. Waited for my order in drive thru for 18 minutes then when it my turn to pay he said I don't have your order on record. He initially asked me to pay for someone else's order. Then after I told him again what my order was he didn't even take it or take payment he just said pull over to spot number 2 and kept going on with his business like nothing happened. Then I never got my order I just left. Called the branch to complain to a manager on duty no one bothered to pick up the phone.

This place is horrible. The newest manager may in fact be a psychopath. He ignores customers when they speak and then refuses to respond to simple requests like may I please have some ketchup? I have also witnessed him come out into the drive through lane to argue with customers. Guy seems like a loose cannon and dangerous.

As usual the food order was wrong. Disgruntled employees. Manager very nice. Hamburger was almost shredded underneath. Fries were warm but not crisp. This McDonald's has seen a real change for the worse over the last few months. It was my local favorite.

My 20 pieces of nuggets were cold and hard like they were standing for hours in there after fried. Also, I paid for 20 but received 18. My Big Mac combo was also with cold fries. The big mac looked like they just threw it on the bag. Quality sucks here!!!!!! They went to the trash can with my money. Thank you for nothing Mc Donalds!!!! I'm not loving it!!!!The water was good because is Dasani not Mc Donalds. Definitely not returning!!!!