Turtle Jacks - Hamilton

Food was great. Bison burger incredible and rhey accommodated my request of a lettuce wrap instead of a bun. Fajitas were very good, could have done with a more generous helping of toppings and I probably could have gotten more if I asked but I made do.Good variety to the menu, our party of four were all pleased and satisfied. Staff were wonderful. We returned twice in our 4 day stay!

A friend and I went for drinks and appetizers a few weeks ago. Our waitress was friendly and chatty. My disappointment was with how management handled my situation after I left behind an item.Let me start by saying I don't live in Waterdown. As soon as I got home that night, I realized that I left an item behind. I called immediately and the hostess found it. I told her that given I didn't live in the area it may be a few weeks before I got back to Waterdown. She said that was no problem. Two weeks later I came back and a manager was at the desk and went off to get it. Minutes went by and then he sent out some poor employee to give me a ridiculous story about it being next door because of renovations that had taken place. I said I would go next door, but apparently no one had a key. Hmm. So they took my name and said they would call me when they got it. After a week I called back and the hostess told me that the owner was in the store and that I could speak to him. Great! Surprise, surprise, after being left on hold for eons, the poor hostess comes back on saying that he had stepped out. Yeah, right.Needless to say, I won't be frequenting this restaurant again given management's obvious disdain for its customers. I fully acknowledge that I am to blame for leaving my item in the first place, but I was assured they would hold it. Otherwise I would have sent my friend to retrieve it the next day. It is the song and dance I am getting and the fact that management keeps putting the employees in the line of fire rather than speaking to me directly.

Decided to try this restaurant out for a date night. It took quite a while to find a seat and the atmosphere wasn't as great as we had hoped. Our server was extremely nice but we found ourselves waiting a long time for food and drinks. We found the meals to be very blah is the best word I can use to describe it. Im not sure if we would try this place again, it was a meal but not very exciting or appealing unfortunately.

I am usually satisfied with this Turtle Jacks. It seems to be the best compromise for our family when dining out in our home town of Waterdown. My favourites are the bison meatloaf, fish taco

Went to Turtle jacks tonight. Substandard food tiny servings that tasted like reheated TV dinner. Over priced, was sick afterwords, Just Horrible. I'd rather stay home.