Bojangles - Hampton

NOT.. repeat.. Do not trust people in this place with your food. Especially if you complain about something. I had a sitting din in order and they tried to sell me a cookie that was missing over half the floor. I complained and they finally bought me one after they told Sarcastic YES SIR. There was also another employee who hid me because I was willing to eat the replacement together with other employees. God only knows what happened to the new sandwich before I got it. I got up and left. I was the only customer in the dining area. Standing down.

I know that a lot of patience is required now what days when you go to establishments that are short-staffed. Patients was definitely needed when placing my order it took approximately 30 minutes to get my food they were short-staffed but staff was friendly but not too organized. I am being extremely generous with three stars

I usually have a great experience when I come. I don't get a chance to purchase it often because they are not located in Florida. However this day was a bit much. The tickets for the order wasn't coming out and no one knew how to fix it. Instead of looking at the receipt, the person was all confused and couldn't get it together. They ran out of chicken and the fries was too salty. I gave them the score because I don't want to base all of them I attended off this one experience. Hopefully they able to get it together for others.

Drive Thursday only. Did not get my order correct. Was there to purchase a larger order of chicken but had to settle for a 12 pc. Took 20 min to get through the line. Got there at 515 pm and was home at 535 pm. Fries were overly salty. All the sides were cold and I only had a 2 mile drive home. I will have to be hard up for their chicken again.

Infinitesimal amounts of Empathy? Bojangles on Mercury, in Hampton, Va, sold out of chicken, yet was able to make more for me? When you work customer service in the food industry, it?s thankless. During the pandemic, it was dangerous. But like the comeback kid, fast food restaurants, survived, and thrived and not just because of customers. Management had empathy and it showed in the employees care towards my food. Thank you!!!!