Marco Polo - Hartlepool

Don 't believe the average Tripadvisor score. This Italian restaurant 's reviews go back over 13 years. The average for the last 12 months will be 2.4 when mine goes in. Long waits for both courses even though the place was barely 25% full. When the poor chicken diane arrived it was lukewarm, and they said the chips will be ready in a couple of minutes . When asked they did try to warm up the chicken, but failed, even though it went back into the kitchen for some time, by which time the chips had cooled down too. A very disappointing evening all round.

Start to finish RUBBISH service, staff, quality and lack of condiments. Food very bland. Garlic Bread with NO GARLIC new one on me!!! Give this place a wide berth.

Despite the slow service and cold ambiance of the restaurant, the arrival of my shop-bought Tortellini was underwhelming. The atmosphere felt like the Grinch's Grotto, complete with tacky Christmas decorations and framed pictures from The Godfather. The restaurant seemed confused about its identity and failed to live up to expectations, especially with subpar pasta at a high price point. While my fishcake starter was decent, I can only give this restaurant a rating of 2 out of 5. Overall, I would recommend avoiding this restaurant due to its lackluster food and ambiance.

We ordered lasagne garlic bread for two, it qaa late the garlic bread was stone cold, there was no mince in the lasagne was like a tray if cold slop very bad im shocked as i ordered Sunday lunch several times its always been lovely very disappointed

Massive portion of meat, lots of vegetable choice, roast and mashed potatoes and homemade yorkshire pudding. Had to take my cheesecake home with me because i was too full!