Hungry Howie's Pizza - Hastings

Placed an on-line order at 3:30pm for 6pm pick up on 12/24. Arrived at 6pm and was told it would just be a few minutes. When I inquired after about 10 minutes I was told they were just taking it out. After another 20 minutes I asked about the wait time and was told my ticket got skipped and they were just putting it in. Order cancelled, waiting on the refund. Won’t be back.

Absolutely LOVE the food here but so disappointed in the service tonight. Placed a DELIVERY order ONLINE and within minutes, received a call that they couldn't deliver it, I had to go pick it up. No big deal, I asked for a refund for the delivery fee or a free two liter to replace it and went to go pick it up because I already paid online. Drove into Hastings and had to bang on the door 100 times because the kids inside just kept looking at me and talking about me instead of opening the locked door. After banging for 15 minutes, a young lady finally answered and told me they were closed (11pm). I showed her my phone showing that they close soon at midnight She apologized for avoiding me and refunded my money. My only complaint was that a phone call wasn't made to tell me they were closing soon. I was told they almost threw my food away so that really upset me. I was there within 30 minutes of placing my order and never told they closed at 11. So thank you for making my food free! Merry Christmas(:

Very disappointed...ordered5:43 wasn't handed food until 7:00. They had to remake the pizza, I assume they gave it to someone else. Once again I assumed my entire order would be remade...I was wrong my Howie bread and calzone sat . The cheese wasn't melted anymore. They said sorry...thats it. And pizza was a little overdone

I usually have a great experience at this restaurant with their amazing food and service, but today was disappointing. I ordered lunch for my children and myself, and the delivery driver was very loud with his music, which I found unprofessional. Additionally, my daughter told me that the driver handed her the pizza on the side street instead of delivering it directly to our apartment, causing the toppings to slide. I feel bad leaving a negative review, as I understand the driver may be young and inexperienced, but this could be a good learning opportunity for them.

The service and food presentation were top-notch. However, the quality of the food has drastically declined. The cheese seemed artificial, and the extra sauces we paid for were disappointing and came in disposable plastic containers instead of the usual sealed containers.