Domino's Pizza - Henrico

I went here today I just left and they said that my order was done and I went up there and I got takeout so they were supposed to bring it to my car but I waited for about 5 minutes so I went inside and they said someone probably took my order so I said we'll for the inconvenience I should get my order for free but they was like it's new years people do that stuff and I still had to pay for it don't recommend and the staff were just standing there not doing anything and they was looking at my car not coming out to see if everything was okay and I didn't want to get my self all worked up so I let it be

I will say this place has turned around in the right direction. They use to not even answer the phone. I called the store tonight. They picked up in like three rings and my pizza was here in 20 minutes best service if I ever had from Domino’s whoever the manager is is doing a great job and I’m sure the sales are reflecting. Thank you so much.Houston Scott

UPDATE:Two orders in a row now (since my post below) my order has been over 30 minutes late and the pizza was room temperature. Didn’t taste good at all either. I had ordered for a bunch of friends over for football this last go and everyone voiced how bad it was. That’s 3 out of the last 4 orders that have been a problem.Original Post:I waited to write a review until I had a decent sample size. I’ve ordered from this location 6 times now.I have had 5 orders that were great… the food and delivery. No missed items, no incorrectly filled orders. I have had one delivery that was about 15 minutes late, due to deliveries that were made before mine. The pizza was luke warm at best. However, it still looked and tasted great. I didn’t bother to complain or call because the vast majority of my orders have been good. I woke the next morning to find an email from Domino’s saying that my order did not meet their expectations and gave me a coupon for a free pizza. Pleasantly surprised by this obviously and felt it was excellent, proactive customer service on their part. I certainly wasn’t expecting the email or free pizza. I commend Domino’s for this extremely quick action.I will continue to order from this location moving forward.

Food was trash!! Ordered a Philly cheese steak and it basically had no meat and it was burnt

Usually pretty quick about it and the food always turns out great.