Popeyes Louisiana Kitchen - Henrico

We were missing a drink, no sauces were in there, we were given no silverware or napkins and the chicken was dry

They didnt send any of the sides for the deal! I had to speak with DoorDash.

Eating was wrong, but the answer is why I leave a review. I had missing food and was treated as if I was lying about what was missing and what was not. The manager Jamal refused to give me a punctuated reception to see what I was charged and then allowed me to wait 10-15 minutes until what should be included in my original order and had no excuses at all. Very trashy service from a person I've never treated at this point. I hope it's just a one-time thing.

I?m overwhelmed by the amazing customer service. We?ve been there twice and both times the employees and manager and super nice, very upbeat and it made me want to stay there to eat instead of getting it to go. A breath of fresh air!!!! A My mobile app order was ready and 100% correct. Food was great!

The person taking my order could not understand what I was saying. Then I gave up and pulled to the window to place my order and the young lady states the order taker heard me. So I repeat what I had been saying at the drive thru speaker and I say, he got everything, heard what I asked for? She says yes. Ok so I asked for a 3 piece dinner..2 chicken thighs and a leg, mac n cheese, red beans and rice, with a unsweetened tea. What I got was a chicken breast, a wingding, and a leg. I'm furious now because 2 people heard/took an order and neither could get it right. Plus the food was a mess. Dry and did not taste like anything. It was trash at this point. Never again! I stopped going here for similar reasons before. It's been over a year since I visited this restaurant. I will never visit it again, for sure!