Romeo's Pizza - Hilliard

My order took a while to arrive, but when I mentioned it, they actually issued a refund! That was really impressive customer service. On a side note, the pizza was fantastic!

Here's the issue: there is no option on DoorDash to add special requests. In fact, it explicitly states that the restaurant does not accept special requests through the app. This is confusing because when ordering directly from Romeo’s app, I can make modifications like removing Capone sauce and adding garlic. Additionally, it's not just a "special request" to ask for something I’ve already paid for, like the garlic cup. The person on the phone suggested I ask my DoorDasher for these items and "hope for the best." However, it is not DoorDash's responsibility to ensure I receive everything I paid for; it's Romeo's responsibility to provide DoorDash with the correct order, and it’s DoorDash's duty to deliver it to me. Moving forward, I would appreciate more empathy and willingness from Romeo's staff to assist customers without a passive-aggressive or condescending attitude. When my order arrived today, despite my call, there were no napkins, no plates, and no garlic sauce—just the Capone sauce. I can't help but feel this was done intentionally this time. I also spoke to the so-called manager, "Aleci," when I called in for clarification.

I usually take advantage of the Tuesday BOGO deal. They can get quite busy lately, so there might be a slight wait for your order, but it's definitely worth it. The pizza is always fresh, and I often buy it for my team at work—everyone absolutely loves it!

100% chance they will forget the sauces you ordered. Been ordering for a year because I love the pizza but 80% of the time my order is missing stuff especially any sauce I order.

Probably one of the best if not the best pizza places