Ocean Blu Cafe - Hilton Head Island

From the minute we checked in, I knew our stay was not going to be a good one. We arrived to our room to find a maintenance cart outside our room. When we opened the door, we found a maintenance man spraying a very fragrant spray. He was just freshening up. After he left, we noticed this spray was incredibly powerful and we could actually taste whatever this was. We called the front desk and switched to a different room. The new room smelled like must and mildew. The air conditioner did not work properly and the door had to be pushed very forcefully to open and close. There was nothing provided in the closets, no extra linens or blankets. The elevators took forever. My family members staying in other rooms had leaking air conditioners, no hot water and more musty smells. I would not recommend this hotel to anyone traveling to hilton head.

Hotel is over priced and overrated. The engineer/maintenance workers did not stop working on our floor and 2 out of the 3 elevators were constantly out of order. AC did not work very well and water pressure was very low. It kind of smelled musty as well. Staff were amazing. I wont ever stay there again…even with the view it is not worth the price.

Although the web site says that the rooms have been updated, they must have skipped 937… broken toilet seat and toilet tissue holder, mildew smell, mildew on curtain. The room was serviced twice without me asking, the other 5 days I had to request housekeeping one day that meant having a bag of towels left on the floor. After writing to the general manager, I was told that they hope we visit again…. There are plenty of other places thank you. For the rates paid for an ocean front room, I expected much more from Marriott.

“Free breakfast” is a LIE! Hotel advertising do better. Breakfast food was AWFUL. Eggs were rubber, potatoes no seasoning, French toast cardboard, maple syrup not maple, table we sat at was not stable, orange juice not freshly squeezed, biscuit dry like poppeys. For 3 people it was 80 dollars for what?! I would rather eat food at a hospital.

This was by far one of the worst vacations that I have ever taken. I booked the ocean view room on the higher level. My family and I got a room on the 10th floor and upon getting off of the elevator, you could feel that the hallway was extremely hot. We entered the room, to where there didn't seem to be much a temperature drop from the hallway. I looked at the thermostat and it was at 79 degrees. I lowered it to 65 in anticipation that the air conditioning would come on. We left and grabbed dinner and mingle around the resort. We went back to the room and it is still miserably hot. I went down to the front desk to discuss this with them. As I am waiting at the counter, there is another patron that is visibly very upset about his stay due to the air conditioning not working. He too, was on the 10th floor. He had said he had been there for 4 days and nothing was fixed. When I got to the agent, I told her about our air conditioning issue and she said that she would contact the engineering team to look at it. My family and I left again and come back and it is still extremely hot up there. The temperature inside the room was reading 79 degrees still. I went back down to the counter, and again, another person was complaining about their air conditioning not working on the 10th floor. And again, I mentioned our issue with them as well. Needless to say, we were at the resort for 4 days and there wasn't any air conditioning at all. The temps outside were averaging 99 degrees with a real feel of 120 degrees, and there wasn't any wind movement to even think about keeping the sliding door open. Every waking moment in that room was miserable because it was so hot. My wife, children, nor myself could sleep due to the extreme heat. I don't understand how a resort like this could let that happen. Especially since the customer that complained about being there for 4 nights before the first time I mentioned it to the front counter. I will never, ever stay at this place ever again.