O'charley's Hixson

I ordered through the O'Charley's app for the first time for curbside pickup. For the most part, ordering was easy. As a newcomer to the O'Club, I qualified for a free appetizer. The offer did appear in my account and I was able to apply it. The problem was that I ordered on a Wednesday. On Wednesdays, O'Charley's gives you a free whole pie if you order a family meal to go. I figured I would put the pie in my cart, and the price should automatically be deducted, right? Nope. The price was not deducted, so I removed it from my cart. So then I decided to call them (Hixson Pike location) to find out how to get my free pie if the app wasn't deducting the price. The woman I spoke to didn't even know what I was talking about. She said they did free pie only for dine in. That's a different promo free slice of pie with any entree if you do dine in. That's not what I was asking about. So then I decided to just place the order without the pie, and I'd talk to them when I did my curbside pickup. When I called after I arrived for curbside pickup, I explained the app situation to the guy on the phone, and he said no problem, they'd bring out the pie with my order. Great! When my order was brought out, I asked the woman if the pie was in there, and she said yes. I got home, and lo and behold, no pie. This was a ridiculous process to go through to still end up with no pie. So frustrating! I specifically ordered my meal on a Wednesday to get the free pie. The reason I gave 3 stars and not just 1 star for this very frustrating experience is that the food is very good and the people are friendly. But don't be sending reminder emails to O'Club members about getting a free pie when you're not actually going to give it to them.

The absolute slowest people I've ever done business with. Very few customers there, but the food took nearly an hour to arrive, and part of it was cold. When I paid, in cash, it took 15 minutes to make change.

The Dining Divas went to lunch at O'Charleys on Hixson Pike Wednesday May 5th. There were 9 of us and we were seated immediately in a private room. Our server Britney was very attentive and did everything she could to make our visit was pleasant. However, it took a long time to get drinks from the bar and to receive our orders. This is probably due to lack of workers. Everyone enjoyed their meals and there were no complaints. We rated them a 4 out of 5.

O'Charley's is the king of non offensive food. it's always decent food, it's never too spicy, And it's never bad. It's like a friend you can stand to see you for a few hours, and then after that, you can do without him and never notice. One thing that O'Charley's does better than anybody except maybe Panera Bread is there potato soup.It is definitely a reason to go here and if you're in the mood for soup. And as long as you have a steady stream of their rolls and butter, it's a really delicious meal. The honey chicken was good. I probably would have liked to have a side of honey or more on the chicken for more flavor. The chicken itself was fine. It was good and not bad. For three adults and one kid, it only cost a little over $50. It was very affordable. being a weekend, they also have prime rib and it was in stock. We paid a very very fair price for what we had and for four people.

Let's start off by saying this restaurant stinks. Literally stinks. It smells like straight up B.O. I honestly couldn't even stand eating my food with the smell, after asking to move because we thought the smell was the people next to us. No, it's just the building. Also, the dishes and silverware were dirty. But the smell was more unappealing if that says anything.