Dunkin' - Homewood

My sister ordered and pre paid for a Mario kart ice cream cake for my nephew's 6th birthday. When I went to pick it up they said they didn't have an order with that name or for a cake with that description. I showed them the receipt and they still said theydidn't have anything. I had to argue with them to get them to even help. They said they could put a cake together but it wouldtake an hour. I had to drive back mid birthday party and pick it up just to find that it wasn't Mario kart like we asked for butjust super Mario, not the end of the world but still frustrating. On top of that they tried to put an exclamation point at theend of the happy birthday and it looked more like a question mark... It looked like it said Happy Birthday? Over all justanother frustrating and annoying experience with this location.

I ordered a banana shake and I believe the person who made it was new because she was asking someone else about bananas to add. It taste like banana but the quality was like milk, it was very thin and when I tried to call up there some error message cameon; I guess that's one way to keep people from calling up there.

This is hands down the best Dunkin' this side of the Mississippi, and second is not even close. I would come from out-of-state to visit this location, the service is fast, I am always greeted with such a pleasant attitude, and they have flavors that no other Dunkin's seem to have. Seriously, do yourself a favor and check this spot out and you'll never go to another one.

I ordered an $8 iced matcha latte for the second time at this location, and once again, I received a drink that was just dyed milk without any matcha in it. I won’t be returning.

I waited in the lobby for four minutes, and not a single person acknowledged me or took my order.