Wingstop - Hoover

It’s not even that busy but 10 wings and fries took 40 minutes. Actual store management appears nonexistent. Dont charge $20 for minimal food if the process of picking it up is so disorganized.

On 10/27/2023 i enter Wingstop in Hoover and it was the worse visit there ever!!! I went in at 10:23pm the lady behind the counter said we have a 45 minutes wait. I ok that. She said it again and then stated its going to be longer than 45 minutes. I still was ok. I asked her why is she trying to get me to leave by stating this so many times. I was in the store before 11pm which is the time they closed. She then tell me its going to be a long time. I responded with ma 'am i will wait will, so i told my son to tell her what he wanted. The lady said, "Name!! Im like excuse me, Name, ma 'am what u need my name for. Then she said for the order. Well please say that. I was heated by then but stayed calm. Moving forward she was very rude. I ended up waiting 30 minutes not 45 but my food was cold and not fresh. It was sitting in lots of oil. I have a video to show corporate with i email them later. I was so upset and my son was too

The wings are tasty, but if you order to go you better make certain the dips are in the bag. Nothing will be done to fix the issue except drive back to get them. Service was ok, had to wait a couple minutes for someone to hand me the bag...noone else in line. Average

The worst experience in that place, we arrived at 8:20, we ordered and everything was fine, the problem was that we had to wait more than an hour for the food and it was already late and we told the manager to give us a refund first, he didn't want to, he said no. Our food was almost out, we waited another 10 minutes and the food never came out. I spoke to the cashier again and told her that I wanted my money back, that I wasn't going to wait any longer, and finally, she was upset, she returned my money, and she told me that my food was almost out. It was going to be ready, we left that place upset because we didn't even eat after an hour and ten minutes of waiting and the worst of all is that all the workers were gathered playing and joking and I think that is not good for a place.

The food is usually good but no matter how far ahead I order, the food is never ready when they say it will be. The store just seems like it is very poorly managed. The folks working are usually very nice. I want so badly to support a local business but this location makes it very hard.