Bj's Brewhouse Willowbrook - Houston

It was a good dinner. I was disappointed when the waiter told me that they had no recipe for a tom collins and asked me what to insert into it. that is really disappointing that the restaurant is a full bar operation and cannot make top 5 standard drink, or even google a recipe for good quality. only not suitable for a complete bar restaurant.

Pretty good experience. Burger wasn’t cooked properly but the waitress was very helpful and got it fixed. Over a decent night for our anniversary.

The food came out cold and the waitress misunderstood the order. The meal came out in separate parts due to this reason but overall the food was not of good quality even though the restaurant did not seem busy at all.

We have eaten here a lot. Today’s experience was the worst experience we have yet to have. Our server, Charmoniqu, was untrained and completely incompetent. She was super slow, but if that had been her only problem, we could have dealt with that. When we ordered a pizooki, that’s when the incompetence shown through. We placed our order at the same time as a table next to ours. The other table placed their order to go. We specifically told Charmoniqu that we wanted to eat ours at the table. 20 minutes later, we saw her bring the to go pizooki to the other table. 25 minutes later, we asked her where ours was. She said it would be up shortly. 5 minutes after that she finally brought our pizooki in a to go bag. I was not happy and re explained that we had wanted to eat ours there. I happened to take a look in the bag, and realized that when your pizooki is to go, you only get the cookie and ice cream. Ours was supposed to be strawberry shortcake so I would have expected strawberries. Nope! Anyway, Charmoniqu said she would have the kitchen redo the pizooki. We told her we really didn’t have another 25 minutes to wait. She said it would be fast. At that point I asked to speak to a manager. The manager came to our table 10 minutes later, listened to our complaint, apologized, and said he would take care of it. 10 minutes later (Yes, if you’re keeping track that’s 20 additional minutes) the manager came back with another pizooki also in a to go bag! Wow! After 2 hours, we left absolutely not pleased. It will be a loooong time till we return. At the very least I would have hoped the manager would have offered us a future pizooki free of charge. If you’re expecting average service, this is not the restaurant for you.

I ordered the same thing I always order, and the portion size was markedly smaller! Not really complaining, because I understand, what with the current economic situation. Just acknowledging it. Still, I was disappointed that it wasn’t really enough to split in half for a second meal later! I will add that the peanut chicken with soba noodles was every bit as delicious as usual. Mmmmm.