Firehouse Subs Pillars At Hbu - Houston

Was having a rough day and had a lot to carry, but the staff were very nice and attentive. Elizabeth was the one who stood out the most and was there to help out with everything I needed. Just wanted to write a review on how appreciative I am.

Went through the drive through and ordered a brownie. The lady forgot to put it in the bag. No big deal I still had my receipt so I went back in. They literally told me I way lying and they gave all of their brownies out. Why would I lie over $1.99? I couldn't believe it smh.

This location is very unprofessional and combative. The employees will argue with you about orders being incorrect. Simply unprofessional and hard to deal with employees.

Beware this location I’m a student at HBU. The ASIAN Male Manager is A WEIRDO creating problems for no reason.. made a whole scene and had to call the Owner because I asked for an extra slice of TOMATO at a SANDWICH place. If I was the OWNER I’d fire him for wasting my time with pettiness.. the employees are nice and knew that the manager was being weird. You can tell the employees dislike the Asian Manager. customers and employee felt uncomfortable because they knew what that was all about.. anti black Asian Manager.. I handled it with grace but if you just want to get a sandwich I would AVOID AT ALL COSTS. Also paid $10.27 for the Sandwich Chips and Racism Combo. Slightly outrageous ?

EXCELLENT from start to finish. Spoke to Kathy on the phone to place catering order. She was nice, knowledgeable about the platters, pleasant to speak with and had an amazingly positive attitude. Food arrived on time, everything tasted great. Some of the freshest catering we have ever had. Definitely recommend giving them a try. I have eaten in the restaurant before so choosing them to cater our event was an easy choice. Always clean and neat. Stop by and give it a try. I really like it when I walk in the door and hear Welcome to Firehouse ! Something other restaurants never to do. It 's a nice added touch on behalf of the staff.