Dunkin' - Iowa City

Small cute place, fast service. Employees were not rude, but customer service could be better.

This Dunkin is really a fun little novelty downtown, the outside has a really fun eccentric midcentury vibe which juxtaposes the really nice modern interior. They are a really small location but manage to work through everyone pretty quick with decent quality.

I LOVE DUNKIN DONUTS. oliva got my super complicated order exactly right!!!!!

They always put donuts in a bag altogether and they just stick to each other and the paper bag. Could've put em in a box so they are nice.

I ordered a cold brew online (prepaid) to pick up between my classes. I get there and I'm told they're out of cold brew and they offer to make me a different drink. I say no, since I'll be late to class. I later call them repeatedly to ask for a refund with no answer. I go in to get a refund and I have to explain three times to the cashier that I DONT want a new drink, I want a refund. She gets all of my information and then says that she can't do it without her manager and to come back tomorrow. Very frustrating.