Bangkok Orchid - Irving

Service was attentive, also with a packed search room and eating came super fast

I decided to visit this restaurant based on its positive reviews. It was a Sunday evening and I was feeling hungry. I placed my order and was informed that it would take 30 to 40 minutes. When I returned after 40 minutes, I was told to wait a little longer. After 70 minutes of waiting and inquiring several times, I finally received my order.

It's disappointing how they claim to care about their customers, but as soon as you become an asset to their business, you are deemed "of no value". Today, around 1pm on 11/16/2022, the employee knew I was waiting for an order, but instead of informing me of the delay, he just let me figure it out on my own. He made me wait over 40 minutes just to tell me he couldn't control it. Yes, you can! Just don't accept the order. I'd like to see how happy you would be if I made you work for free. Making any customer wait over 40 minutes is not how you run a store.

Typically, the food at this restaurant is fantastic, but this time it was disappointing. I ordered the Pad See Ew and it was mushy and a different shade of brown than usual. The meat was chewy and overall it was just terrible.

I liked the yellow curry fried rice. Crab wanton was super disappointing when compared to Thai monkey. I promise that every one can agree that Thai monkey in Beltline road has the best Crab Wanton. Was so disappointed ordering this at Bangkok orchid Thai.Not good at all.