Sonic Drive-in - Jacksonville

Low customer service. we moved with the order box into a parking lot and was instructed that they served only by the drive thru. So we went through the drive thru and sat for 30 plus minutes. I really think they need better workers who do their job. they had 10 plus cars, who were taking off because of their terrible service.

We came to Sonic on Blvd Beach to enjoy the fresh 70 degrees of air after the rain. But as usual, this sound has the worst service by far, especially after about 40 minutes waiting for 1 shark week mud, a double cheeseburger and a mini-reeces radiation. Sounds just enough right. The manager Helena told us that we were in the drive thru after we were asked three times at which stable we were at that we were #24. The manager said she has a record that she has to follow a reception and not based on what we hunger, and patients told customers. The manager also told ME TOO after we just said we were hungry and wanted only the right order, but further told us we were in the drive thru, which is why our order was canceled. After 4 attempts to get the right, she offered us $1 dollars what it wasn't, we just wanted service. Their efforts to get this problem out and solve physically made us the last customer of this place. Helena does not deserve to be a manager and these employees need to be trained properly.

Order by the app during sitting in the stable. It took 25 minutes to get 3 ice creams. When I went to ask where our ice creams were and to get a refund, I could see them sitting there and the girl said that your order came only 19 minutes ago. 19 minutes is still ridiculous for ice and it was partially melted served. When I pointed out that it was melted, she said, no, we just did it. Definitely not worth the time... came here to celebrate toddlers performance and poor guy slept sleeping waiting.

There usually always seems to be a problem with every sound, there is an attitude from the staff, the waiting time when it is not busy or food does not come big. It's usually a hit or Miss I guess. The chicken had a strange texture on the chicken sandwich and for the first time the manager came into the window of the car, took the sandwich and felt it then wondered if we made it new.. Of course we said when it was a main meal, she cried to the door when she goes in to restore it, which doesn't look good, either the business or the customer, and it took a while to change one, each other was done. We have just said whatever and left it. usually a 3-star service and fast food place.

After waiting 15 min at the pull up we were told drive thru only, ok whatever I understand, after waiting 35 min in the drive thru we were told we couldn?t split the payment, ok fine whatever, the issue and reason I?m upset is after all that time I ordered a jumbo popcorn chicken just to get more fried bits than chicken. Why does this restaurant not care that much? How can y?all be ok with sending that out? Have some respect for yourself and your chain, just shameful. If you?re reading this don?t ever waste your time on this place that doesn?t care about you being there. I?ll never return to that dump. Also the chicken was cold and inedible. Shakes were good though.