Roladin - Jerusalem

I got up to pick up a second boureka ...no lines!!.. and my unfinished coffee was thrown out and they had the gall to claim the cup was empty ...the epitome of lack of customer service!!

Horrible experience!! Go anywhere else. I went in for some coffee with my mom. When we got our coffees they tasted really bad and were cold. I tried to return them and ask for two new cups that were stronger with less milk. The girls that we’re behind the counter we’re arguing with me over making new coffee saying that they won’t do that for me because I was wrong for not ordering what I wanted when I first came in. When i spoke manger he took his employees side immediately without even acknowledging my complaint, he was so rude and dismissive and said that they won’t make me a new cup of coffee because they don’t waste money. I asked for a refund and I was refused to get my money back.I felt like crying at that point. After about an 30 minutes of back and forth they gave me back my money. I will never go back. Please save yourself the disappointment and go where they actually care about the customer.

Great food, clean environment, friendly staff, reasonably priced. Excellent location for holding meet-ups, or just connecting to the WiFi and chillin'.

Friendly morning service and delicious pastries and coffee. Good stop on a walk to the Old City!

Ice coffee and croissant were delish. It's a great place to meet a friend for a morning coffee.