Dunkin' - Joliet

I must say, I'm confused about why some people might think it's acceptable to use derogatory terms in their native language around customers, assuming we won’t understand. I'm grateful that the two Hispanic ladies took their job seriously and ensured I got what I ordered. Overall, the place is great when the Hispanic ladies are in charge of making the food, but the service from some staff members could use improvement.

My husband ordered two 2-scoop sundaes, but unfortunately, when he brought them home, the order was incorrect. The ice cream had begun to melt, and when he took a bite, he discovered that his sundae contained nuts. The whipped cream had covered the nuts, so he didn't notice them until it was too late. Since my husband has a peanut allergy, this could have been a serious issue. It was around 8:15 PM when we realized the mistake, and it was too late to go back. I tried calling the store three times, but no one answered. I even called the next morning, and still no response. Thankfully, my husband was okay, but this experience serves as a reminder to double-check your orders carefully!

I was heading to the airport and needed a bite to eat before my flight. Since it was early morning, I decided to try the Sweet Black Pepper Bacon Breakfast Sandwich along with some hash browns. The sandwich was delicious, but unfortunately, the hash browns were a little overcooked.

This location offers the best coffee! It's also more affordable than Starbucks. The only downside is that sometimes the donuts can be a bit hit or miss, like when they're stale. But that's the only drawback here.

The coffee is consistently excellent, as always. However, the signage could be improved; it’s difficult to spot from the street.