El Pollo Loco - Katy

Excellent service, manager is incredibly nice and everything I ordered (big order) was excellent! Thank you.

Great food! I've been waiting for Katy to bring a little west coast this way! We love it!

This place has been a roller coaster sometimes having great food and great service and times when their method of delivery to customers have flaws. Pollo chooses to seal the bag after packing your food which can lead to missing contents going unnoticed by the restaurant staff. Since our package was ?to-go? we picked it up and left. Showing our trust in the restaurant. Sadly this time it burned us. We literally paid for items we did not receive with the the restaurant doing nothing to immediately correcting the situation. This leads to suspicion or lack of confidence that my food will be prepared with the best intentions. Now I have to inspect each bag from el pollo loco because they?re crazy about not protecting our interests but ripping us off.

Amazing food!!! I never ever ever he has food but this was absolutely delicious! Oh my gosh so fresh, and honestly so tasty and their hot sauce is amazing! Max was amazing and his customer service made our whole night. He put some special hot sauce in the bag for us to take home with her food, soooo good! Finally a restaurant that really had hot sauce! Thank you Max you were amazing! Love Max love this El Pollo Loco!! Thank you so much for a great dinner and great service!

There was no brewed tea today. Soda's not my favorite.