Sonic Drive-in - Kennesaw

I wish I could give it a zero. This is by far the worst food company I've ever been. I placed an order on the app and waited almost 40 minutes before pressing the button and asking for an update. You told me it was on the way. 30 minutes and no food yet. I asked for a refund and they told me I had to go through the app and get my refund. Now I have to wait 7-10 days for my money. The manager sat outside while the workers didn't work on their phones. Whoever is the franchise owner for this location should sell it because they really don't care, why should we?

Last time we were at this point, the service was extremely slow. This week the cake took. We ordered, paid and overrun the app in advance. The line for the passage was completely wrapped around the building. We then noticed that all drives in bays had their screen, and the order button covered. Weird, but the app said the order was ready, so we parked and checked in. Long story short, we waited 40 minutes, and the ride through the line does not move a single car. The same car sits on the window, the same car on the box. We've only waited since we've already paid the app. It was like the factory of Wonka? Nobody ever comes in, nobody comes out? Called support, got a refund and went. Almost an hour. If you do not want to be open, set a sign, turn off the lights, stop mobile orders, which is okay. But good grief, at some point you just have to admit defeat so that people stop waiting. The refund process was a 15-minute oral. 20 questions. My name, my address, my payment method, the memory address, my reception number, some other numbers from the entrance, my sum. I swear you couldn't see her orders. Wait, please. Wasn't it awfully interested in the insurrection that started here in the parking lot, just apologized for my trouble? I hope I get my money back. Left and went to the Zax on the street, ordered, and had left food within 10 minutes from Sonic. What happened to Sonic? A little communication would have gone far.

That's the worst experience I've had on every fast food franchise. I had to repeat my order several times because the Sonic staff did not listen. I asked about Fritten, and the employee said they might not be standard, and the fists would take more than 5 minutes to cook. Who would say that? He was right, the Pommes were terrible. It was made clear that the employee did not know that he did as he went back and forth to a car in front of me handing napkins, sodas, and spoon one after the customer, instead of just everything together. When I was on the line, I had to tell him that I also ordered a sprite with the meal that I had been with this Sonic several times, without any incident. This is my first time in a year and last time there. I wouldn't recommend spending your money here. Not spending your money can cause the manager to really upset and train his employees. I'd give him a zero rating if I were able.

Worst service. Very very very slow. We waited about more than 30 minutes for a shake and a medium ched r? peppers. We love eating at Sonic , but they need better management and employees , rather than the ones that like to there pants really low to where their underwear is showing.

Placed an in app order at 2:45pm on Tuesday (non holiday). Simple order, shake, onion rings, cheeseburger. Arrived and checked in at 3pm. My stall screen showed in the kitchen until 3:20, at which point it disappeared and asked if I'd like to place an order. I press the red button, confused because I had already checked in. It's not 3:30pm as I'm writing this and I still don't have my food or drink. This will be the last time I order Sonic. Ridiculous. Get it right Sonic. This isn't how you treat customers.