Kfc - Kennewick

You always have to wait for the cheese cures, but the food is hot and good. Service is usually acceptable.

Food was ok but the A&W soda was horrible. The lady after me asked them to check the lines cause she thought the diet and regular soda had been switched. The only reason I am writing the review is because the guy working there was really good. He looked like he had gang tattoos and I figured he would not care very much and just go through the motions but I must say he was very friendly and polite. He checked the soda for the lady and was very friendly. I also saw him chatting with an old couple after they said something to him while he was trying to clean the tables the old couple sounded very happy and again the gentleman was very friendly and went above and beyond. I wish I could remember his name so that he could get the proper credit he deserves. I hope the owner considers making that guy a manager. I think he would be good in that position. I will say the 2 girls working with him that day also seemed friendly.

Service is horrible. Came through the drive through and the girl said nothing to us the whole time and then gave us our food and slammed the window not even a “have a nice day” or “there ya go that’s all of it” like if you hate your job just say so

I ordered online and when I got there they told me that my order was already picked up. I’m not sure how that person got my name and confirmation number, seems to me like they’re not checking for confirmation numbers and/or one of their employees told their friends to come by and get the order, or maybe just a mixup. Juan the manager was blaming me for the incident saying that I was trying to steal from them. Didn’t get a refund or my order remade. One employee and the manager were both rude from the start they don’t care about their customers.

You know the place needs so much work for staff wise because they like rush you even though I was there for 5 minutes because they have alot you know on there menu then literally they were switching people like what do you want like 5 times then they screw up the order because they don't listen and we wanted wings and stuff but when they come to deliver the food they only 1 of the 3 orders I wanted and wasted all that time because the manager can't do his job and he just stared at me when I was paying the order like I'm an enemy so they need help and needs to change because I have to go there other times since I do delivery for doordash and receiving the food takes a while also. Help me please omg