La Pappardella - Kensington and Chelsea

Our friends had recommended this restaurant claiming the food was delicious and the portions were generous. However, the service was extremely unpleasant and pretentious. None of the staff members smiled and the manager appeared unhappy, treating both the staff and customers poorly. The food was average at best. Coming from Toronto, where there is a large Italian immigrant community and plenty of amazing Italian restaurants, we were left feeling underwhelmed.

We were seated in the downstairs area at the back, which was pleasant. The service was excellent and the food was delicious. The ambiance was nice as well.

This restaurant used to be lovely, but sadly that is no longer the case. I dined there tonight with my family and ordered the marinara seafood pasta. Unfortunately, it was overcooked and contained broken shells. My sisters opted for the pasta with slow-cooked beef, which was dry, overcooked, and lacked flavor. The staff acknowledged the issue with my seafood pasta but still charged us the full price.

Truly wonderful local Italian restaurant in a nice neighborhood in Kensington. Would walk from our hotel. Cozy main floor but with outside tables and they do seat people downstairs--not preferred. Food outstanding, great wines--everything reasonably priced and portion sizes good. Service is spirited and edgy, they are busy most evenings so at peak times best to be patient and enjoy the wonderful ambience there. Our favorite restaurant while in London!

5/5 Exceptional service and the food was amazing. We did not have a reservation as we were planning on shopping. When we walked up, as we were hungry, they graciously seated us. The server were beyond attentive and helpful. The food was outstanding and if I ever was back in London, I would definitely go back