Hard Rock Cafe Key West

Ordered 2 curs meal brought salate after main course.

Wonderful experience. bad waitress and manager. a meal came 20 minutes before the rest.

We went the week between Xmas and new years. Typically a very busy time in Key West. Was able to get an outside table so we could people watch, had our favorite waiter jordan, and got some pretty decent food and drinks. Hard Rock Cafe is really an underrated value for a restaurant located right on Duval street. It is half the cost of some the nearby places and they have decent food. We end up there at least once every time we hit the keys.

Waiter could NOT understand us. He didn’t have any experience when he asked one of us how did he want ribs cooked! Medium? Never asked if we wanted anything. A nice young woman took care for him. Lousy beginning. It wasn’t busy, don’t send out your bartender who doesn’t understand English. We were very patient and nice.

We have eaten here before and loved it but this time was VERY different! Service was horrible, most of the food brought to our table was wrong (not what we ordered), our waitress did not check on us at all for refills or to even make sure the food was correct. Definitely a much different experience than we’ve ever had in the past so we were trying to be understanding and patient but it was difficult as they really weren’t busy at the time we were there.